Refund policy

Return and Refund Policy

At Made to Belong, every order matters to us. We hope your purchase brings the comfort, encouragement, or joy you expected. If something isn’t right, please contact us so we can help.

Returns

Returns may be requested within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in its original condition. Proof of purchase is also required.

To begin a return, email hello@madetobelong.xyz with your order number and the reason for your return. If your return is accepted, we will provide instructions for returning the item. Please do not send an item back before contacting us.

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@madetobelong.xyz. Please include your order number and photographs of the item and packaging when possible.

We will work with you to make it right. If a return is required because of our error or because an item arrived damaged or defective, Made to Belong will cover the reasonable return shipping cost.

Because many Made to Belong creations are one of a kind, an identical replacement might not always be available. In that case, we will work with you to arrange a refund or another suitable solution.

Items That Cannot Be Returned

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Digital products or downloads that have been delivered or accessed

  • Personalized or custom-made items

  • Gift cards

Exchanges

Because some of our items are one of a kind, exchanges cannot be guaranteed. Please contact us at hello@madetobelong.xyz, and we will let you know what options are available.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@madetobelong.xyz. We will do our best to help, but cancellation cannot be guaranteed once an order has entered production or has been shipped.

Questions

For questions about a return or refund, contact us at hello@madetobelong.xyz.